Information We Collect
When you call, submit a form, or otherwise contact us, we may collect details such as your name, phone number, email address, service address, and information about your water damage or service needs.
Our website may also collect technical details, such as your IP address, browser type, device information, and pages visited.
How We Use Information
We use your information to respond to questions, discuss your water extraction needs, arrange and provide services, and communicate with you about your request.
We may also use information to operate and improve our website, maintain business records, protect against misuse, and meet legal obligations.
Cookies and Tracking
Our website may use cookies and similar technologies to remember preferences, support website features, and understand how visitors use the site.
You can manage or disable cookies through your browser settings. Some website features may not work as intended if you block them.
Analytics and Third-Party Tools
We may use analytics or website tools provided by third parties to measure site activity, improve performance, and understand how visitors find our services.
These providers may collect information through cookies or similar technologies under their own privacy policies. We do not control how third parties handle information they collect.
Data Sharing and Disclosure
We do not sell your personal information. We may share relevant information with service providers who help us operate our website, manage communications, or deliver our services.
We may also disclose information when required by law, to protect our rights and safety, or to address fraud or misuse.
Data Retention
We keep information for as long as needed to respond to you, provide services, maintain appropriate business records, and meet legal requirements.
When information is no longer needed for these purposes, we take reasonable steps to delete it or remove identifying details.
Data Security
We use reasonable administrative and technical safeguards to protect the information you share with us.
No website or method of electronic storage is completely secure, so we cannot guarantee absolute security.
Your Privacy Rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information we hold about you.
To make a privacy request, contact us using the details below. We may need to verify your identity before responding.
Children's Privacy
Our website and services are intended for adults and are not directed to children under 13.
We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, contact us so we can review and remove it where appropriate.
Changes to This Policy
We may update this policy when our practices or legal requirements change. We will post the updated version on this page and revise the effective date.